Returns & Exchanges
At MATTE Brand, we want you to be completely satisfied with your purchase, which is why we offer a 14-day window for returns on all eligible, unworn items. Please ensure all original tags are attached and the garment is in its original condition to qualify for a refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing