Frequently Asked Questions
Everything you need to know about shopping with MATTE Brand.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by location but generally takes 10-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, bodysuits and swimwear are final sale and cannot be returned.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your sizing and address before checking out.
How do I know which size to choose?
Our pieces are designed for a body-con fit. We recommend referring to our specific size guide located on each product page. If you are between sizes, we suggest sizing up for the best fit.
Do you offer international shipping?
Yes, MATTE Brand ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.